At FinchTec, we are committed to providing high-quality services to our valued customers. This Refund Policy outlines our guidelines and procedures for refund requests related to our services.

1. Eligibility for Refund:

• Refunds may be considered in the following situations:
  • If there was a technical issue or error on our part that prevented us from delivering the agreed-upon service.
  • If the service was not performed according to the agreed-upon specifications or within the designated timeframe.
• Refund requests must be made within 7 days from the date of service delivery.

2. Refund Process:

• To request a refund, please contact our customer support team via the contact us page, providing relevant details, such as your name, contact information, service details, and the reason for your refund request.
• Our customer support team will review your request and respond to you within a reasonable timeframe.
• If your refund request is approved, we will process the refund using the original payment method. Please note that it may take some time for the refunded amount to reflect in your account, depending on your financial institution.

3. Non-Refundable Services:

• Certain services may be non-refundable, including but not limited to:
  • Services that have been fully provided or completed.
  • Services that have been partially provided or completed, where the remaining portion is not feasible to refund.
  • Services that were customized or tailored to your specific requirements.

4. Exceptions and Discretion:

• FinchTec reserves the right to deny or reject refund requests that do not meet the eligibility criteria or if the request is made beyond the specified timeframe.
• In exceptional cases, we may offer alternative resolutions, such as service credits or adjustments, at our discretion.

5. Changes to the Refund Policy:

• FinchTec reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
• It is your responsibility to review this Refund Policy periodically for any updates.

If you have any questions or concerns about our Refund Policy, please contact our customer support team for assistance.